DO I NEED TO HAVE CONCEPT ART TO ORDER?

-Absolutely. We cannot quote based off of avatars, screenshots, or via description. For accuracy, you need to provide us with clear, correct concept art depicting the character and the way you wish the costume to look.

However, we do accept commissions with no concept art required- these are "artist designed" costumes. We design everything for you!
You are allowed to give us reccomendations for species, some colors, eye style, and padding style. Everything else is 100% our design. We DO NOT provide concept art for approval before the costume is made. These types of costumes requests are almost guaranteed acceptance into our que. We love designing custom characters for you!

HOW OLD DO YOU HAVE TO BE TO ORDER?

-The customer needs to be 18 years of age. No exceptions.

HOW MUCH DOES A COSTUME COST?

-A costume is priced depending on the complexity of the characters design, cost of materials, as well as the time expected to create the costume. Each price is individual and unique, please be sure to request a quote for an exact price.

All pricing information is available under the "COMMISSION INFO" tab.

HOW LONG DOES IT TAKE TO MAKE A COSTUME?

-We usually book out 2-6 months in advance; however, this does not mean it takes this long to make the costume. From start to finish, it takes around 2-4+ weeks to create a full costume.

HOW DO I ORDER A CUSTOM PLUSH?

We are currently not open or accepting orders for plush. Please watch out twitter feed for openings for plush. We open periodically for a couple of slots, or we open via auction.

WILL YOU SEND ME WIP PHOTOS?

-The best place to keep up to date is via our twitter account @BHmascots. We post all of the latest WIP photos and information via twitter.

DO YOU MAKE DUPLICATES OF COSTUMES, OR MOVIE CHARACTERS?

-We do not make duplicates of any of our costumes, nor do we make copyrighted characters.

WHAT CAN YOU MAKE?

-We can make any creature, fantasy or not. If you have concept art to depict your creation, we can create it in 3D form, or let us design and create something for you!

CAN I CHANGE MY DESIGN?

-We ask that if any revisions need to be made to the design it be done as soon as possible. This may change your original quote, and cost differences need to be paid before work continues. If major color changes are made, we charge a $100 restocking fee for materials. Changes may not be made once work has begun.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

-We accept money order, paypal, and cash at the client's discretion.

CAN YOU GARANTEE A COMPLETION DATE FOR A CONVENTION?

We do not guarantee convention deadlines or any hard deadlines if it falls into your given completion month. If you would like your costume in time for a certain deadline or convention, we recommend making sure your order is placed well in advance.

If your deadline/convention falls at the end of your completion month, we can make sure your costume is sent off to you before the convention for a fee.

WHERE ARE YOU LOCATED?

-We are based out of the NorthEast, US, and we ship worldwide.

WHAT ARE YOUR PAYMENT PLANS?

-We require 30% down to secure your spot and purchase materials. Payments of $200 or more can be made each month until it is paid in full. Regardless of monthly payments or not, the remaining 70% is due at the time discussed. No work is started until the payment is made in full.

HOW MUCH IS SHIPPING?

-Shipping prices are calculated upon the costumes completion and packaging. Shipping includes insurance, tracking and adult signature required. Shipping charges can range from $50-$200+ depending on location, so please be aware of this. Nothing is shipped until shipping charges are paid for.

DO YOU HAVE PETS?

-We do have family pets, so if you have allergies, please let us know.